We accept returns and exchanges only for damaged or incorrectly sent items, subject to the following conditions:

• A full parcel opening video is mandatory for reporting any damage, wrong item, or missing item.
  
• The video must clearly show the sealed parcel being opened from start to finish, without cuts or interruptions.
  
• Any return or exchange request must be reported within 7 working days from the date of delivery.
  
• For size-related issues, customers are requested to confirm the size and measurements with us before placing the order.
  
• No return or exchange will be offered for size-related issues.